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Emergency Request

Phone:
+49 211 27112020

Fax:
+49 211 30180527

Repatriation Service Worldwide

Foto: Familie Goldstrand
(c) DRK Flugdienst

Optimal care for you and your family in an emergency.

You would like to make use of German Red Cross (DRK) Assistance services, even though you are not a member yourself? No problem! You can still benefit from our experience, resources and strengths by paying only for the costs you directly incur. Dealing with (even the most complicated) emergencies has never been easier!

Worldwide return patient transport – even from conflict areas

German Red Cross (DRK) Assistance knows no boundaries when it comes to helping patients in an emergency: Whether in Germany or abroad, regardless of geographic borders, we organize transportation from one hospital bed to the next. The Red Cross enjoys a neutral status which is recognized around the globe. This international status means that we have many more options at our disposal than other organizations for bringing patients home quickly under constant medical observation – even from conflict areas. We work economically efficient meaning we do our best to guarantee that, in case of an emergency, you will only have to pay for the bare essentials needed for the patient’s optimal care.

Domestic patient transport with DRK emergency response units

Within Germany, health insurance companies generally do not cover the costs of return transportation – a sometimes vital and important procedure – to the patient's hometown or city. German Red Cross (DRK) Assistance brings patients home or to the hospital of their choice at short notice in an emergency. We also cooperate nationwide with DRK emergency response units, which means that you can rely on a dense network of control centers, modern life-saving equipment and experienced staff. We’ll quickly and safely bring you to the location that will offer you the best possible care on your road to recovery. You can always count on us – 100 percent.

Issue of medical reports – worldwide, for your safety

The German Red Cross (DRK) Assistance can issue medical reports around the world at short notice, which is helpful when it is uncertain whether a patient’s transport is necessary for medical reasons, or which means of transport is appropriate for the specific situation. Rest assured, you can rely on our expertise and many years of experience in providing the service that not only assesses the situation in your favor, but also makes recommendations for your own personal safety – worldwide.

Worldwide medical support at the hospital bed

Ensure the best medical care for you and your family, even when you are in a foreign country: If you are hospitalized abroad and feel unsure whether therapy and diagnosis meet German standards, we’ll help clarify the situation and assist you in identifying the proper course of action. For example, German Red Cross (DRK) Assistance can support you by sending a medical doctor who, upon request, can also examine whether you are well enough to be transported or not. For us from the DRK Assistance, our patients’ health and safety remains our utmost priority.

Aid request form for emergencies

We’re always there for you: In case of an emergency abroad, you can contact diplomatic and consular representatives of the Federal Republic of Germany, who will immediately inform the DRK Assistance control center, so you can receive the help you need.

Of course, you’re also welcome to contact the DRK Assistance control center directly. It is staffed around the clock, which means that – regardless of the time or which time zone you are in – you can always reach our team and we will promptly organize and initiate all of the necessary steps. In order to provide you, the patient with the best and fastest transportation and care possible, DRK Assistance will require some information when you call for aid. The aid request form is a useful guide. In an emergency, please choose one of the following three options to reach us:

 

online at www.drkassistance.com

Fill out the online form and directly send it to DRK Assistance via the internet.

by fax +49 211 30180527 (in Germany: 0211 30180527)

Print out the form before your departure and keep it with your travel documents. In case of an emergency, fill out the form and fax it to DRK Assistance.

by telephone to +49 211 27112020 (in Germany: 0211 27112020)

The third option is to have the form completed visible in front of you when calling DRK Assistance. That way, all the information you will need for your call is conveniently at hand.

Regardless of how you choose to contact us in an emergency, you can rest assured that the DRK Assistance control center will record your information and immediately contact you or the hospital in order to coordinate, organize and initiate all the necessary steps.